Manage Customer Chats in One Place: Introducing ‘Conversations’ by Wigzo
Have you ever felt the frustration of juggling between your e-store chats and WhatsApp communication? It can be tedious to keep a tab on different chat threads and even keep the context or customer query in mind. The need to switch between different platforms can also lead to loss of leads — if they are not engaged in time.
Luckily, this has become a problem of yesterday. Wigzo is proud to introduce the ‘Conversations’ app for e-commerce brands.
‘Conversations’ is simple yet game-changing
The idea behind is simple: pool chats from different channels into one place so that the context of customer engagement is never lost.
As far as the ROI is concerned, this app is bound to uplift your customer support points, save you tons of support team bandwidth, and overall customer experience.
The best part about is that it allows you to answer all customer queries in real-time, without any delays. The app allows you to be proactive when it comes to excellent customer support and experience.
Besides this, the following benefits make it a must-have e-commerce power tool in your marketing arsenal.
- Add multiple e-commerce website domains within one account
- Never let leads fall through switching cracks
- Address all sales queries on time
- Agent-based CRM Ticketing System (coming soon)
- Delight customers with quick support
Automate Your Customer Chats
Deploy Chatbots
Conversations make it possible for e-commerce brands to integrate smart chatbots for automating most of their chats. E.g. a simple chatbot integration to greet your customers and ‘capture’ queries can greatly free the bandwidth of your sales/support team.
Automate Your Instagram and Facebook Chats
Send automated template-based replies
Set Keyword-based automated conversation rules
Want to take your customer-chat automation a notch higher? The app’s keyword-based automated chat rules make it possible. Simply select a set of keywords (say, track, find, order, where, etc.). Then set a template reply that says — “Hi {Name}, please tell us your order ID. We will send you an update shortly.” The use cases here are limitless.
Create Your Own ‘CRM Ticketing’ System
- Allow Support Agents to Raise tickets
- Support teams can transparently track each conversation
- Replay queries to other team members
- Optimize your Customer Support Bandwidth
* Please note that the Ticketing system is under development and will be launched shortly for this application.
Conversations App is super easy to use
Wigzo has taken care of the ease-of-use part of using this incredible application. If you are an existing Wigzo user, you can simply follow the steps mentioned below;
- Log in with your existing Wigzo Account
- Team Wigzo will connect your WhatsApp Business
- Start using Conversations to talk to your customers!
Or, if you want to learn more about this feature for your e-commerce business, you can connect with our team now !
Managing your customer chats with a full-blown ticketing system and centralized tracking system becomes much easier.
Conversations: Upcoming features 2021
- Integrate your SMS chats
- More powerful chatbots & automation updates
- Agent-based Ticketing System
More such capabilities will keep rolling out as per the e-tail requirements of our users. So, stay tuned for them 😉
A lot can happen…with Conversations
Originally published at https://www.wigzo.com.
